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From Gramps
→Support details: bugtracker no longer on sf.net
==Support details==
You can join both the user and developer mailing lists and ask questions there, see our [[Contact ]] page. You can also ask for help on IRC (channel #gramps on freenode), and you can file [[Using the bug tracker|bug reports and feature requests in trackers at sf.net]]. However, since support is also provided on a volunteer basis, you must be careful not to have unreasonable expectations: you cannot demand your questions to be answered or bugs to be fixed. There are few things more annoying than some yahoo telling you to address this or that issue before noon tomorrow (or he'll stop using Gramps -- what a loss!). No, we're like most other people: we prefer to please those who appreciate our efforts! In short: the people volunteering time to Gramps only have so much time available, and they alone decide how to spend it. Please respect their choice.
When that is said, you should know that the mailing list and the IRC channel are friendly places -- few requests go without reply. And we also do our best to fix all bugs reported, just as we strive to implement requested features. But as should be evident from the number of open bugs in the bug tracker, there's not enough hours in the day to allow us to address all issues in a timely manner.
