Difference between revisions of "Contact"

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{{languages|Contact}}
 
{{languages|Contact}}
  
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==Reporting bugs==
  
[[Category:Documentation]][[Category:Community/General]]
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The recommended way to report a bug is to use the [https://gramps-project.org/bugs/ Gramps Bug Tracker], see [[Using the bug tracker|How to report bugs]]. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
  
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Submitting a Bug Report directly to the [https://sourceforge.net/projects/gramps/lists/gramps-bugs Gramps Bugs mailing list] is not recommended. However, if you are having problems isolating a bug or suspect that your issue is a known bug, the mail-list is a forum that might help.
  
==Reporting bugs==
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==Requesting enhancements==
  
The recomended way to report a bug is to use the [http://bugs.gramps-project.org GRAMPS Bug Tracker], see [[How to report bugs]]. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.
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Requesting an enhancement, we would prefer that serious requests get submitted to the [[Using_the_bug_tracker|bug tracker]]. This allows us to formally track the request. Create a feature request on the [https://gramps-project.org/bugs/ Gramps Bug Tracker], you switch to '''Project: Feature Requests''' on the top right corner, and select '''Report Issue'''.
  
Bug reports submitted, directly to the [http://lists.sourceforge.net/mailman/listinfo/gramps-bugs GRAMPS Bugs mailing list] are not recommended.
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Alternatively you can informally ask through the [https://lists.sourceforge.net/lists/listinfo/gramps-users gramps-users] or [https://lists.sourceforge.net/lists/listinfo/gramps-devel gramps-devel] mailing lists, but as mentioned use the [[Using_the_bug_tracker|bug tracker]] to create a feature request please.
  
==Requesting enhancements==
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==Wiki, Website/Blog, Bug Tracker applications==
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{{WikiContributorRecruiting}}
  
Requesting an enhancement can be done either through the gramps-users or gramps-devel mailing lists, or by [http://bugs.gramps-project.org/ creating a feature item] on the bug tracker. We would prefer that serious requests get submitted to the bug tracker. You switch to '''Project: Feature Requests''' on the top right head corner, and select '''Report Issue'''. Again, this allows us to formally track the request.
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For problems relating to the Gramps site and the applications used to support Gramps, contact the [mailto:[email protected]gramps-project.org Webmaster] or raise the issue on the developer list described below.
  
 
==Mailing lists==
 
==Mailing lists==
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Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass Email messages. The messages from validated subscribers are also archived and made available for searching. 
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<!--
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**The following part is 'too much introductory detail' for this overview level "Contact" page. Storing as a comment as fodder for a future "What is a MailList and how do I use it" page. **
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eMail messages are addressed to the MailList and then (if from a valid subscriber) mass-forwarded to a constantly changing list of subscribers. Subscribers can opt to have individual messages delivered immediately or collated into digests delivered periodically. The validated messages are also archived and made available for searching.
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The typical method of joining a MailList is by 'opt-in' (manually subscribing) or 'opt-out' (being automatically added by a data-scraper). Gramp maillist are strictly 'opt-in'.
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An eMail thread is a set of email messages  that includes all the replies in direct response to a specific posted eMail message. Threads are historically reconstructed digests of the Reply sequence.
  
There are several mailing lists on various topics related to GRAMPS:
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Searches of the archives may return Flat digests (all messages, sequenced be order posted), Threaded digests (all messages, sequenced a tree showing which message spawned each reply), or in snapshots (one message at a time). 
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-->
  
*;gramps-announce ([http://lists.sourceforge.net/lists/listinfo/gramps-announce unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-announce archives]) : Announcements and general important news items. Very low traffic.
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There are several mailing lists on various topics related to Gramps:
  
*;gramps-users ([http://lists.sourceforge.net/lists/listinfo/gramps-users unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-users archives]): Discussions on using GRAMPS. Medium traffic.
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*;gramps-announce ([https://sourceforge.net/projects/gramps/lists/gramps-announce unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-announce/ archives]) : Announcements and general important news items. Very low traffic.
  
*;gramps-bugs ([http://lists.sourceforge.net/lists/listinfo/gramps-bugs unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-bugs archives]): Filing and tracking of bugs in the software. Low traffic
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*;gramps-users ([https://lists.sourceforge.net/lists/listinfo/gramps-users unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-users/ archives]): Discussions on using Gramps. Medium traffic.
  
*;gramps-windows ([http://lists.sourceforge.net/lists/listinfo/gramps-windows unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-windows archives]): Issues specifically related to GRAMPS on Microsoft Windows. Medium traffic.
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*;gramps-bugs ([https://lists.sourceforge.net/lists/listinfo/gramps-bugs unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-bugs/ archives]): Filing and tracking of bugs in the software. Low traffic
  
*;gramps-devel ([http://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [http://sourceforge.net/mailarchive/forum.php?forum_name=gramps-devel archives]): For issues relating to software development. Medium traffic.
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*;gramps-devel ([https://lists.sourceforge.net/lists/listinfo/gramps-devel unsubscribe/subscribe], [https://sourceforge.net/p/gramps/mailman/gramps-devel/ archives]): For issues relating to software development. Medium traffic.
  
If the Sourceforge site is too slow to your liking, use the copy of the mailing lists stored [http://gramps.1791082.n4.nabble.com/ on nabble.com].
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==Forum==
  
==IRC (Internet Relay Chat)==
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===Official===
Please feel free to drop by on channel '''[irc://irc.freenode.net/#gramps #gramps]''' over at '''irc.freenode.net''' server. All users and developers are welcome!
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* [https://forum.gramps-project.org/ Discourse forum for Gramps]: We created a new trial [https://forum.gramps-project.org/ Discourse forum for Gramps] at the end of 2019. This is only a trial, but feel free to have a look or sign up for an account. You can use the forum to ask questions and get help from the Gramps community as well as keeping up to date with the latest development plans.
  
You can use the [http://webchat.freenode.net/?channels=gramps&uio=d4 freenode Web IRC] to connect if you do not have an [https://secure.wikimedia.org/wikipedia/en/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
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===Unofficial===
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There are also some independently operated groups:
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* On Facebook the [https://www.facebook.com/groups/21123310825/ I use GRAMPS] group was created by Dan Garnitz in 2009.
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* On Reddit [https://www.reddit.com/r/gramps/ The Gramps Project] was created by mvuijlst in 2012.
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* On Facebook the [https://www.facebook.com/groups/370692133138445/ GRAMPS for Genealogists] group was created by Tom Shaw 2015.
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* On Google Groups [https://groups.google.com/forum/#!forum/gramps-finland "Gramps Finland"] is for information exchange between Finnish users of Gramps.
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* On Facebook, the [https://www.facebook.com/groups/363213654297545/ Dansk gramps brugergruppe] exist for ''Danish Gramps users.''
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* On the [http://genealogy.stackexchange.com/questions/tagged/gramps Genealogy Stackexchange] questions marked '''[http://genealogy.stackexchange.com/questions/ask?tags=gramps gramps]''' can be asked.
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* On [https://geneanet.org/legal/geneanet/ Geneanet] > Forum Home > French Forums > Genealogy discussions > Genealogy software > [https://www.geneanet.org/forum/viewforum.php?f=55945 Gramps], the mutual support forum for ''French Gramps users.''
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==Chat Room==
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You have two options.
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===IRC (Internet Relay Chat)===
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Please feel free to drop by on channel '''[irc://irc.libera.chat/#gramps #gramps]''' over at '''irc.libera.chat''' server. All users and developers are welcome!
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You can use the [https://web.libera.chat/#gramps Libera Chat Web IRC] to connect if you do not have an [https://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients IRC client].
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Some IRC guides:
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*[https://en.wikipedia.org/wiki/Wikipedia:IRC/Tutorial Tutorial Using the IRC Network] Wikipedia
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*[https://www.irchelp.org/faq/irctutorial.html An IRC Tutorial]
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===Matrix Chat room===
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A trial Matrix chat room has been set up see:
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* https://gramps.discourse.group/t/new-matrix-chat-room/236
  
 
==Copyright infringements==
 
==Copyright infringements==
Please, mail the Developers mailing list ([http://lists.sourceforge.net/lists/listinfo/gramps-devel subscribe first]) with the wiki page containing the infringement, as well as the manner of infringement.
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Please, mail the Developers mailing list ([https://sourceforge.net/projects/gramps/lists/gramps-devel subscribe first]) with the wiki page containing the infringement, as well as the manner of infringement.
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==See also==
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* [[Team]]
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[[Category:Documentation]]
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[[Category:Community/General]]

Revision as of 01:48, 16 July 2021

Reporting bugs

The recommended way to report a bug is to use the Gramps Bug Tracker, see How to report bugs. This allows the Gramps Developers to follow a formal method of tracking and resolving your report. Due to the high volume of email that the primary developers receive, there is always a chance that an email may slip through the cracks. Using the bug tracker will make sure that your issue will be handled.

Submitting a Bug Report directly to the Gramps Bugs mailing list is not recommended. However, if you are having problems isolating a bug or suspect that your issue is a known bug, the mail-list is a forum that might help.

Requesting enhancements

Requesting an enhancement, we would prefer that serious requests get submitted to the bug tracker. This allows us to formally track the request. Create a feature request on the Gramps Bug Tracker, you switch to Project: Feature Requests on the top right corner, and select Report Issue.

Alternatively you can informally ask through the gramps-users or gramps-devel mailing lists, but as mentioned use the bug tracker to create a feature request please.

Wiki, Website/Blog, Bug Tracker applications

The Gramps Wiki documentation is a community project. If you notice that documentation is: outdated, incomplete, entirely missing, or not yet translated into your native language; request a WikiContributor account and help us improve!

For problems relating to the Gramps site and the applications used to support Gramps, contact the Webmaster or raise the issue on the developer list described below.

Mailing lists

Mailing Lists, also known as MailLists, are (often uncensored & unmoderated) systems of exchanging mass Email messages. The messages from validated subscribers are also archived and made available for searching.

There are several mailing lists on various topics related to Gramps:

Forum

Official

  • Discourse forum for Gramps: We created a new trial Discourse forum for Gramps at the end of 2019. This is only a trial, but feel free to have a look or sign up for an account. You can use the forum to ask questions and get help from the Gramps community as well as keeping up to date with the latest development plans.

Unofficial

There are also some independently operated groups:

Chat Room

You have two options.

IRC (Internet Relay Chat)

Please feel free to drop by on channel #gramps over at irc.libera.chat server. All users and developers are welcome!

You can use the Libera Chat Web IRC to connect if you do not have an IRC client.

Some IRC guides:

Matrix Chat room

A trial Matrix chat room has been set up see:

Copyright infringements

Please, mail the Developers mailing list (subscribe first) with the wiki page containing the infringement, as well as the manner of infringement.

See also